Refund policy
Return & Exchange Policy
At CannonX, we take great care to ensure that every order is properly checked, packed, and dispatched. We are committed to providing you with a smooth and reliable shopping experience.
We understand that issues can occasionally occur during shipping or delivery. If you receive a wrong, damaged, or incomplete product, we are happy to assist you with an appropriate resolution.
Returns
Due to the nature of our products, we do not accept returns after an order has been successfully delivered.
Returns are not accepted for reasons such as change of mind, personal preference, incorrect selection, or simply not wanting the product after delivery.
However, if there is a genuine issue with your order, please contact us within the specified time mentioned below so that we can investigate and assist you.
Refunds
A refund may be provided in eligible circumstances, including:
- Your order is lost in transit or confirmed as undelivered.
- The product has been significantly damaged during transit and is unusable.
- CannonX is unable to provide a suitable replacement for an eligible wrong, damaged, or incomplete order.
Refund eligibility will be determined after reviewing the details and evidence provided for the particular case.
Wrong, Damaged or Incomplete Orders
If you receive:
- A wrong product
- A damaged product
- A missing product or accessory
- An incomplete order
please contact us within 24 hours of delivery.
We are happy to review genuine concerns and, where applicable, arrange a replacement or refund.
Photo / Video Evidence
To help us resolve your issue quickly, please provide clear photographs or a video of the parcel and the products received.
For claims involving a missing product or accessory, a continuous unboxing video from the sealed package until all contents have been removed is strongly recommended. This allows us to accurately understand what was received and investigate the matter with our shipping partner if necessary.
For damaged parcels, please take photographs/videos of the package before and during opening, wherever possible.
Missing Product Claims
We understand that sometimes a customer may receive a package and notice that an item is missing.
In such cases, please contact us within 24 hours of delivery and provide the requested photographs or video evidence.
We will carefully review the order details, packing information, shipment details, package weight (where available), and the evidence provided by the customer before reaching a resolution.
If our investigation establishes that the complete order was dispatched, we may be unable to approve a refund or replacement for an unverified missing-item claim.
We kindly request that customers do not discard the packaging or contents until the issue has been reviewed.
Claims Made After 24 Hours
Requests for wrong, damaged, or missing items should be raised within 24 hours of delivery.
Unfortunately, claims submitted after this period or without sufficient supporting evidence may not be eligible for a replacement or refund, as it may no longer be possible for us to reliably investigate the issue.
How to Initiate a Return, Exchange or Refund Request
To initiate an exchange or refund request, please contact our support team at support@cannonx.in within 24–48 hours of delivery.
Please include your Order ID, a brief description of the issue, and clear photos/videos of the parcel and product received so that our team can review your request and assist you promptly.
CannonX Support: support@cannonx.in
Our Commitment
At CannonX, we genuinely want our customers to receive exactly what they ordered. If you receive a wrong or genuinely damaged product, please don't worry — contact us and we will do our best to resolve the issue fairly.
Our purpose is not to make the process difficult for genuine customers, but to ensure that every claim can be properly verified so we can provide the right resolution.
Important: This policy does not limit any mandatory consumer rights or remedies that may apply under applicable law.